PLEASE NOTE: During sale events and holiday periods, dispatch and delivery times may take longer due to a high volume of orders.

Dispatch Time:
Orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays).

Delivery Time:

• Nepal: Estimated delivery is 6–7 business days after dispatch. Orders are shipped via Patho or other trusted local delivery partners.
• International Orders: Shipped via DHL Express. Delivery times vary based on DHL schedules and customs clearance.

VAT & Taxes:
All prices listed on the NEON The Labels Nepal website are inclusive of VAT as per Nepal Government regulations.

Signature Required:
All packages require a signature at delivery.
If the recipient authorizes the courier to leave the package without a signature, NEON The Labels is not responsible for any loss, damage, or theft.

Shipping Charges:
Calculated at checkout and displayed before purchase confirmation.

Tracking:
A tracking number will be sent to your registered email or phone number once your order has been shipped.

Possible Delays:
Delivery timelines may be affected by weather conditions, strikes, customs clearance, or public holidays.

Cancellation Policy:
Orders cannot be cancelled or changed once confirmed. Please review all details carefully before placing an order.
For urgent assistance, contact us at neonthelabels@gmail.com.

Customs & Import Charges (International Orders):
- Import duties, taxes, or other customs charges may apply at the destination and are the responsibility of the recipient.
- If these charges are not paid and the parcel is returned to sender, DHL will destroy the parcel and no refund will be issued.
- NEON The Labels is not liable for any customs-related delays or charges.