Shipping Policy

For Customers in Nepal:

We offer Standard and Express Delivery options at checkout.
Standard Delivery: 2–5 business days.
Express Delivery: 1–3 business days.
Please note that delivery times are estimates and may vary.

Kindly ensure that your delivery address and phone number are accurate when placing your order.
If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, re-delivery charges may apply.

For International Customers:

All parcels are shipped via DHL Express or equivalent international courier services.
Estimated delivery time: 3–7 business days (may vary depending on destination).

We currently do not ship to PO Boxes or APO addresses internationally.
All international shipments incur a flat-rate shipping fee. If shipping costs exceed our covered threshold, customers will be contacted with a freight quote for approval before dispatch.

All international deliveries require a signature upon receipt. A business address is recommended for smooth delivery.
Once parcels leave our warehouse, they are in the care of the courier. NEON The Labels is not responsible for lost or stolen parcels. For missing parcels, please contact your local DHL office.

Customs, Taxes & Duties:

Each country has its own customs and duty regulations.
NEON The Labels cannot estimate or cover these charges. Customers are responsible for all applicable fees.
Please check with your local DHL or customs office for import costs before ordering.

Refused Shipments / Duties & Taxes:

If you refuse to pay customs or duties, the courier may abandon or destroy your parcel at our expense.
No refunds will be issued for refused parcels.

Order Cancellations:

NEON The Labels reserves the right to cancel any order if an item is out of stock or unavailable.
If you have ordered a set, we will contact you with options:

  • Store Credit worth 110% of your purchase
  • Option to change size, color, or item of equal value
  • Full refund for the unavailable item or entire set

Changes to Shipping Policy:

We may update or modify these terms anytime. Please review this page periodically for changes.

Contact Us:

For any questions or assistance:
📧 Email: neonthelabelsnepal@gmail.com